Terms & Conditions

About Us

Online Shopping Namibia is an online entity which enable individuals to source products from Namibian suppliers and other international sellers outside of Namibia, and ship them anywhere in Namibia. We manage the entire process from the procurement of products, right down to the delivery of products to individuals within Namibia. We have partnerships with sites within the USA, China and the UK which enables us to source and ship products which were previously unavailable to individuals within Namibia.

* Please note that Online Shopping 
Namibia refers to and not limited to www.onlineshoppingnamibia.com

Use Of Site
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. Deep-linking, embedding or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Our Rights
1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Delivery Policy
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions as well as our delivery information. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions and delivery information for such purchase. Once payment has been made you may not cancel the order. If you would like to cancel your order you must request a refund from our sales department. Please note that you will be liable for 30% restocking fee and the shipping cost to send the item back to the warehouse. If you have any queries please contact us before making any purchase for any service through this website. We are not responsible for delayed deliveries caused by any problems which may arise due to the importation of goods. This includes, but is not limited to, warehouses delaying orders, customs detaining shipments, natural disasters, riots, strikes, customs inspections, Port Health inspections or flight delays. This means that if an order is delayed, the customer is not entitled to a refund. Delivery estimates are only estimates. Refunds will be made at the discretion of Online Shopping 
Namibia. After 60 working days from payment date refunds will be considered. Please do not purchase if you do not agree to these conditions. Further to this, if delivery is made and you are not available at the address and/or your phone number is not working - resulting in the shipment been returned to us - the customer will be liable for shipping costs due to non delivery.

Refunds
Should you for any reason wish to cancel your purchase you will be liable for all shipping costs that may arise, caused by the shipping of the requested item back to the original seller. An additional cost of 30% handling/restocking fee will also be charged. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. Refunds are subject to the supplier authorising the return. All return requests must be made under 48 hours from delivery. Items of a personal nature cannot be returned (Jewellery, clothing, etc). Only items that are unopened in their original packaging may be returned. Not all returns or cancellation requests will be granted.

Payment Options
All transactions will be processed in 
Namibian Dollar or South African Rand. We accept credit card payments via Paypal which is 100% secured. We are also launching other payment platforms such as Monsterpay and Alertpay in the near future.

Security Policy
1. Various Accredited Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site registered domain name are checked and verified by the security processor, ensuring the cardholder and merchant that nobody can impersonate our providers to obtain confidential information.
2. Paypal, Monsterpay and Alertpay are committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
3. The Merchant does not have access to credit details.
4. Our Service providers continually reviews and enhances its security in line with technological changes.

Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


ELECTRONIC COMMUNICATIONS
When you visit onlineshoppingnamibia.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Online Shopping 
Namibia or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Online Shopping Namibia and protected by international copyright laws. All software used on this site is the property of Online Shopping Namibia or its software suppliers and protected international copyright laws.

YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Online Shopping 
Namibia does sell products for children, but it sells them to adults, who can purchase with a credit card via our secure payment gateways. If you are under 18, you may use Online Shopping Namibia only with involvement of a parent or guardian. Online Shopping Namibia and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

PERSONAL INFORMATION
- By submitting the information on this website visitor confirms that he/she submits own and correct information, and gives permission to Online Shopping 
Namibia to process this information according to website Terms of use.
- No user, who submitted their personal information, is allowed to object to further usage or processing of such information according to Terms of use, and by accessing/reading Terms of use of Online Shopping 
Namibia and accepting these terms, and further submitting it's personal information, any user of Online Shopping Namibia gives to Online Shopping Namibia unrestricted consent to hold or process such information the way Online Shopping Namibia sees best for the user.

- By reading/accessing the Terms of use of Online Shopping Namibia a user of Online Shopping Namibia is notified that, he/she submits their information willingly on Online Shopping Namibia and a user will be contacted by the means of telephone, sms and/or e-mail, and by submitting such info a user gives its full consent to such communication from Online Shopping Namibia or on behalf of Online Shopping Namibia - Users of Online Shopping Namibia may not object to further communication, which may happen via the telephone, sms and/or e-mail from Online Shopping Namibia directly at the discretion of Online Shopping Namibia. Users will be able to opt out from any of such communication at any time. We do however not intend to spam users with unnecessary marketing spam.
Restrictions - Only users of 18 years or older are allowed to use services of this website, - Online Shopping 
Namibia only accepts users who are willing to submit complete personal information (according to Online Shopping Namibia forms) and have a genuine interest in shopping online.

PRICING
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant.

With respect to items sold by Online Shopping 
Namibia, we cannot confirm the price of an item until you order; Despite our best efforts, a small number of the items in our catalogue may be mis-priced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by Online Shopping 
Namibia. Payments are charged at the time you place your order.

Due to the popularity of some products or services, Online Shopping 
Namibia may not always have a product or service ordered by you in stock. Online Shopping Namibia cannot accept orders for out of stock products or services. If the products and services ordered by you are not available or only a portion is available, you may cancel the order, or re-order the quantity that is available from a different supplier. Please note that Online Shopping Namibia cannot be held responsible for price differences between suppliers.

Online Shopping 
Namibia reserves the right to cancel an order at any time.
 

ACCEPTABLE USE POLICY

Acceptable Use

Use of the Services is subject to this acceptable use policy.
If not defined here, capitalized terms have the meaning stated in the applicable contract ("Agreement") between Buyer, Seller or other authorised User ("You") and Online Shopping 
Namibia.

You agree not to use or allow third parties or your end users to use the Service for the following reasons:

To generate or facilitate unsolicited bulk email.
To violate or encourage the violation of the legal rights of others.
For any unlawful, invasive, infringing, defamatory or fraudulent purpose.
To intentionally distribute viruses, worms, Trojan horses, corrupted files, hoaxes or other Products of a destructive or deceptive nature.
To interfere with the use of the Services or the equipment used to provide the Services, by Buyers, Sellers or other authorized Users.
To alter, disable, interfere with or circumvent any aspect of the Services.
To test or reverse-engineer the Services to find limitations, vulnerabilities or evade filtering capabilities.
To use the Services or a component of the Services in a manner not authorized by Online Shopping 
Namibia.
Your failure to comply with the acceptable user policy may result in suspension and/or termination of the Services pursuant to the Agreement.

No User or other third party is authorized to use bots, spiders or other automated information-gathering devices or programming routines to "mine" information displayed, register User accounts, perform transactions and any other activities Online Shopping 
Namibia considers inappropriate.

ACTIVITIES NOT ALLOWED

The following list outlines activities Online Shopping 
Namibia members are not permitted to do through the Service:

The sale, solicitation, offering, exchange or service of the following:

  • Hazardous materials, combustibles and/or corrosives.
  • Gambling and/or casinos.
  • Payment processors or any aggregation type services.
  • Credit repair services, applications for loans and/or collection services.
  • Sites that promote hatred, racism, sexism, religious persecution and/or any other prejudicial views.
  • Illegal downloads or any other goods and services infringing intellectual property rights of a third party, including streaming video/audio.
  • Pornographic content of any kind.
  • Weapons
  • Money laundering.
  • Infringing on any third party's copyright, patent, trademark, trade secret or other property rights or rights of publicity or privacy.
  • Violating any law, statute, ordinance, contract or regulation, including but not limited to those governing financial services, consumer protection, unfair competition, anti-discrimination or false advertising.
  • Submitting altered verification documents.
  • Being misleading, false or inaccurate in respect to Online Shopping Namibia or any other User.
  • Any activity similar to or consisting of giving yourself a cash advance from your credit card or bank account, factoring or helping others to do so.
  • Any defamatory, trade libelous, unlawfully threatening or harassing statements or information.
  • Spamming.
  • Using Online Shopping Namibia as a virtual terminal.
  • Using currency exchangers or aggregation.
  • Transmitting personal information of other Online Shopping Namibia members to third parties.
  • Using or selling any form of e-cash, web cash or other matter, tangible or not, that is redeemable by a Buyer for a product or service from a third party.

Furthermore, anything that causes us to lose or become liable for, in whole or in part, the services of our sponsoring banks, Internet Service Providers or other suppliers is not allowed. If you use or attempt to use the Service for purposes other than sending and receiving payments and managing your account, including but not limited to tampering, hacking, modifying or otherwise corrupting the security or functionality of the Service, your account will be terminated and you will be subject to damages and other penalties, including criminal prosecution if necessary.
 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This site is provided by onlineshoppingnamibia.com on an "as is" and "as available" basis. onlineshoppingnamibia.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Online Shopping 
Namibia disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Online Shopping Namibia does not warrant that this site, its servers, or e-mail sent from Online Shopping Namibia are free of viruses or other harmful components. Online Shopping Namibia will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

All warranties are held with the manufacturer of the item, as Online Shopping 
Namibia only handles the shipping of items, and not the sale of items.

Neither Online Shopping 
Namibia, nor it's directors, employees, officers, suppliers, or service providers make any representations or warranties of any kind, express or implied, as to the operation of the Online Shopping Namibia website or the information, content, materials, or products included on the website. You expressly agree that your use of the Online Shopping Namibia website is at your sole risk.

To the full extent permissible by 
Namibian law,Online Shopping Namibia its directors, employees, officers, suppliers, or service providers disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Online Shopping Namibia does not warrant that the Online Shopping Namibia website, its servers, or e-mail sent from Online Shopping Namibia are free of viruses or other harmful code. Online Shopping Namibia will not be liable for any damages of any kind arising from the use of the Online Shopping Namibia website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

In no event shall Online Shopping 
Namibia, it's directors, employees, officers, or its suppliers or service providers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with the use of Online Shopping Namibia website, our services or this agreement (however arising, including negligence). The liability of Online Shopping Namibia its directors, employees, officers, suppliers, and service providers to you or any third parties in any circumstance is limited to NAD4000 (N$) or ZAR4000 (R) - whichever is more.

Location Rights
By accepting the terms and conditions you agree that on submission/processing of your online credit card payment Online Shopping 
Namibia may verify your geographical location through GSM Network technology. You therefore warrant that the mobile number entered on your account is correct and that you are the legal owner. This acceptance will be deemed as written consent to have information relating your location to be made available to Online Shopping Namibia.

Coupons
Online Shopping 
Namibia only allows the usage of one coupon during checkout.
A coupon may only be redeemed once per customer.
Online Shopping 
Namibia has the right to review, decline, and limit any coupon if fraud or coupon abuse is evident. Coupons will be available at later stage but once it comes to effect the terms above will come into effect.

GENERAL
Online Shopping 
Namibia grants you a limited license to access the Online Shopping Namibia website however any changes to the site, without prior notice and written consent are not allowed.

This license does not permit any resale or commercial use of the Online Shopping 
Namibia website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Online Shopping Namibia website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

The Online Shopping 
Namibia website or any portion of the Online Shopping Namibia website, may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the prior written consent of Online Shopping Namibia.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Online Shopping 
Namibia and our affiliates without prior written consent.
In some circumstances there may be a surcharge for handling dangerous goods. The surcharge is dependent on numerous factors and therefore cannot be predetermined. The customer will be contacted and made aware of these surcharges before the order is placed.

Online Shopping 
Namibia does import certain items from reputable global land based and e-commerce retailers into Namibia, on a parallel basis for consumers' benefit. Online Shopping Namibia will support the customer/purchaser in terms of warranty and after sales service as per our standard terms and conditions, which relate directly to the specific vendor overseas the product/s were sourced from. The authorised Namibian distributor of these products is under no obligation to honor the manufacturer's guarantees/warranties or to provide after sales service. Consumers may not be entitled to any rights, including any rights for repair or replacement against licensed dealers of the product or the manufacturer. In some cases parallel imported products may offer no guarantee. Should you have any questions or concerns in this regard please contact us via email at sales@onlineshoppingnamibia.com.

For information regarding our Terms or Advertising, contact : manager@onlineshoppingnamibia.com

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